Brand Manager

Key responsabilities

• Act as the primary point of contact for assigned automotive brands, ensuring a high level of customer service and relationship management.
• Translate customer instructions and requirements into clear operational actions for internal teams and service providers.
• Coordinate with Operations, Yard, Transport, Technical, and Customer Service teams to ensure efficient service delivery.
• Monitor agreed lead times, service levels, and vehicle flows, proactively identifying and resolving potential issues.
• Manage and follow up on damage claims, incidents, exceptions, and customer complaints, ensuring timely communication and resolution.
• Facilitate communication between customers and operational teams to align priorities and expectations.
• Negotiate delivery timelines, operational priorities, and service solutions when required.
• Monitor service performance and provide customers with operational updates, reports, and KPI information.
• Ensure customer requirements and operational procedures are correctly implemented and maintained.
• Identify opportunities for service improvement and support the implementation of process enhancements.
• Maintain accurate records and update relevant operational and customer management systems.
• Participate in customer meetings and support business reviews when required.
• Conduct occasional visits to operational areas while complying with all applicable safety requirements and PPE regulations.

We offer

• Join a leading company in the logistics and automotive sector.
• Work in an international and multicultural environment.
• Flexible benefits package, including private medical insurance, transportation, childcare vouchers and training support.
• Access to continuous learning and development opportunities through LinkedIn Learning and our Corporate University.
• Professional growth and career development opportunities within a growing organization.
• Direct involvement in driving the safety and sustainability of our operations.

At Noatum Automotive, we are committed to equal opportunities and non-discrimination regardless of gender, race, religion, disability, age, or sexual orientation throughout all recruitment processes. We are dedicated to maximizing diverse talent and preventing any form of discrimination.

• Higher Vocational Qualification or University Degree in Business Administration, International Trade, Logistics, or a related field.
• Minimum of 3 years of experience in a similar Customer Service, Account Management, or Customer Relationship role.
• rofessional working fluency in English, Spanish, and Catalan.Strong customer-facing and stakeholder management experience.
• Ability to work effectively in dynamic operational environments and manage multiple priorities simultaneously.
• Availability for occasional visits to operational areas using the required Personal Protective Equipment (PPE).