Claims, Litigations and Insurance Officer - Maritime Services

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 857 ports across 128 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

The Claims, Litigations and Insurance Officer will manage and oversee the claims function within the Noatum Maritime Agency, ensuring efficient, fair, and timely handling of all claims in accordance with internal policies, legal requirements, and industry standards. Manage the company’s insurance portfolio, handle all insurance claims, and manage pre-litigation disputes to protect company assets.

The Claims, Litigations and Insurance Officer will collaborate closely with the Compliance Counsel to ensure that claims processes align with compliance frameworks and ethical standards.

Key Responsibilities

• Claims Management: Manage the end-to-end BU claims process, ensuring timely and accurate resolution of claims across all maritime operations while keeping the Legal Director at the BU and the Claims / Insurance Manager at Maritime & Shipping Cluster updated. Oversee litigations and manage the relationships with external counsels to ensure that processes, depositions and trials are fully covered. Whenever needed, attend deposition/trials as a company representative. Recommend settlement amounts and negotiate settlements within authorized limits.
• Insurance Management: Liaise with BU and Group insurance functions, ensuring validity, coverage and protection for the company.
• Process Optimization: Develop and implement efficient claims handling procedures and workflows to improve operational effectiveness in compliance with the Claims Handling Policy of M&S Cluster. Ensure all claims are entered into and maintained in ADP’s Claims Database.
• Stakeholder Coordination: Act as the primary point of contact for internal departments and external parties regarding claims matters.
• Data Analysis & Reporting: Monitor claims trends and performance metrics to identify risks, opportunities, and areas for improvement.
• Policy Alignment: Ensure claims practices are aligned with internal policies, insurance requirements, and legal obligations.
• Subject Matter Expertise: Provide guidance and support to colleagues involved in claims-related activities across the cluster on day to day matters and escalate to the legal team as appropriate.

We offer:

• Permanent contract.
• Ticket Restaurant.
• Access to a flexible remuneration plan (medical insurance, transport…)
• Afternoon off on your birthday.
• Continuous training in our Corporate University (Learning Platform).
• Being part of a dynamic team with global impact.
• A role with many possibilities for professional and personal growth.

At Noatum, we ensure equality and non-discrimination on the basis of sex, race, religion, disability, age, and sexual orientation in our recruitment processes. Our goal is to make the most of people’s abilities in all their diversity, avoiding any form of discrimination.