Cruises Port Agent - Operations Maritime Services

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 857 ports across 128 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

The Cruises Port Agent is responsible is responsible for the full coordination and execution of cruise vessel calls at assigned ports, acting as the primary liaison between the ship, port authorities, terminal operators and service providers. The role involves ensuring compliance with maritime regulations, facilitating efficient berthing and departure processes, and providing support for crew and passenger needs.

The Cruises Port Agent must manage logistics, handle necessary documentation, and address any issues that arise to ensure a seamless experience for the cruise ship and its passengers. While the ship is in port, the Cruises Port Agent must be present during the call to coordinate all organized services, ensure everything runs smoothly and provide assistance with unforeseen events, emergencies, and last-minute requests. We are the visible face of the ship while in port.

Key Responsabilities:

• Coordination and Communication: Act as the main point of contact between the cruise line, port authorities, and service providers. Communicate with shipowners, crew, and port officials to coordinate berthing arrangements, cargo operations, and crew changes. Arrange pilotage services, tugboat assistance, and berthing allocations.
• Documentation and Compliance: Prepare and handle all necessary documentation for customs, immigration, and port authorities. Ensure compliance with local, national, and international maritime regulations.
• Logistics Management: Coordinate loading and unloading of cargo, provisioning, and refueling of the vessel.
• Passenger and Crew Support: Provide assistance with immigration and customs formalities for passengers and crew. Arrange medical assistance, transportation, and accommodation as needed.
• Problem Resolution: Address any issues or emergencies that arise during the port call, including damage claims and insurance matters. Provide assistance with unforeseen events, emergencies, and last-minute requests.
• Post-Departure Activities: Send the required documentation to the Authorities after ship’s departure. Finalize accounts and paperwork after the vessel has sailed. Provide detailed reports to the cruise line on the port call activities and any incidents.

We offer:

• Permanent contract.
• Access to a flexible remuneration plan (medical insurance, transport…).
• Due to the nature of our cruises activity, this position requires availability to work from Monday to Sunday, in accordance with legally established rest periods.
• Afternoon off on your birthday.
• Continuous training in our Corporate University (Learning Platform).
• Being part of a dynamic team with global impact.
• A role with many possibilities for professional and personal growth.

At Noatum, we ensure equality and non-discrimination on the basis of sex, race, religion, disability, age, and sexual orientation in our recruitment processes. Our goal is to make the most of people’s abilities in all their diversity, avoiding any form of discrimination.