Customs Brokerage Supervisor (Licensed Customs Broker)

Noatum Logistics is a global logistics operator and part of AD Ports Group. With Spanish roots dating back to 1963, the company operates more than 80 own offices across 26 countries and serves customers in 158 countries through its partner network. More than 4,250 logistics specialists provide ocean and air freight, contract and project logistics, customs and trade management, warehousing and distribution, eCommerce and integrated supply chain solutions. Combining local expertise with a globally connected network and the backing of AD Ports Group, Noatum Logistics is strengthening its capabilities, connectivity and scale to support customers across global supply chains.

Noatum Logistics is seeking an experienced Customs Brokerage Supervisor to lead our customs brokerage operations and ensure excellence in regulatory compliance, customer service, and team performance.

This role is responsible for overseeing daily customs brokerage activities, supervising and developing brokerage staff, maintaining compliance with U.S. Customs regulations, and driving operational efficiencies across the import process. The successful candidate will serve as a trusted advisor to both clients and internal stakeholders, ensuring seamless customs clearance, continuous process improvement, and exceptional customer satisfaction.

As a key leader within the organization, you will monitor performance metrics, support business development initiatives, manage complex customer accounts, and implement strategies that enhance compliance, profitability, and service delivery.

Key Responsibilities:

Customs Compliance & Operations

• Lead and oversee all customs brokerage activities to ensure compliance with U.S. Customs and Border Protection (CBP) regulations and company standards.
• Supervise the timely and accurate preparation, review, and submission of customs documentation and entries.
• Monitor ABI statement processing and ensure the accurate filing of customs transactions.
• Maintain recordkeeping practices in accordance with applicable customs regulations and company policies.
• Provide guidance on customs classification, tariff research, duty rates, binding rulings, protests, and post-entry activities.
• Coordinate and support Other Government Agency (OGA) clearances and regulatory requirements.
• Conduct internal audits and compliance reviews to identify risks and drive corrective actions.
• Support the setup and onboarding of new customs brokerage accounts to ensure operational efficiency and compliance readiness.
• Serve as a subject matter expert on U.S. customs regulations, trade compliance, and brokerage best practices.

Leadership & Team Development

• Directly manage, mentor, and develop customs brokerage personnel across multiple locations.
• Foster a collaborative, high-performance culture that promotes accountability, engagement, and continuous improvement.
• Conduct performance evaluations, provide ongoing coaching, and establish development plans for team members.
• Ensure employees receive comprehensive training in customs regulations, brokerage procedures, and internal processes.
• Partner with leadership on recruiting, interviewing, hiring, workforce planning, and retention initiatives.

Lead team meetings to communicate company updates, departmental goals, customer information, and strategic initiatives.

Customer Experience & Business Growth

• Build strong relationships with clients by gaining a thorough understanding of their business objectives and customs requirements.
• Manage key customer accounts, ensuring service expectations, compliance requirements, and profitability targets are met.
• Proactively resolve customer concerns and implement solutions that strengthen client satisfaction and retention.
• Partner with Sales and Business Development teams to support customer acquisition and identify opportunities to expand customs and compliance services.
• Conduct customer business reviews and lead continuous improvement initiatives to enhance service levels and operational performance.

Monitor key customer and operational performance metrics and develop action plans to drive measurable improvement.

Process Improvement & Strategic Management

• Develop, implement, and standardize operational processes that improve service quality, compliance, productivity, and profitability.
• Analyze departmental performance metrics and identify opportunities to improve operational effectiveness.
• Establish goals and objectives aligned with organizational strategy and customer expectations.
• Manage departmental resources and budgets while maintaining service excellence and regulatory compliance.
• Drive continuous improvement initiatives that enhance both customer outcomes and internal operational efficiency.
• Bachelor's degree in Business, Supply Chain, International Trade, Logistics, or a related field; or an equivalent combination of education and experience.
• 5-7 years of experience in U.S. Customs Brokerage, international trade, import operations, or trade compliance.
• 3-5 years of people leadership experience, including supervision, coaching, and team development.
• Active U.S. Customs Broker License.
• Strong knowledge of U.S. Customs regulations, customs valuation, tariff classification, duty programs, and trade compliance requirements.
• Experience managing customer relationships and resolving complex operational issues.
• Excellent verbal and written communication, presentation, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office applications and customs brokerage software.
• Certified Customs Specialist (CCS) designation.
• Experience with CargoWise.
• Experience supporting multi-site customs brokerage operations.
• Knowledge of continuous improvement methodologies and process optimization.

Why Join Noatum Logistics?

• At Noatum Logistics, you'll be part of a global organization that combines entrepreneurial spirit with the resources and reach of AD Ports Group. We are committed to investing in our people, fostering collaboration, and creating opportunities for professional growth.
• What We Offer
• Competitive compensation package
• Medical, Dental, and Vision coverage
• 401(k) with company match
• Flexible Benefits Program
• Flexible work schedules
• 11 paid holidays plus 5 floating holidays
• Birthday leave
• Corporate University and professional development programs
• Career growth opportunities within a global organization
• Collaborative and diverse work environment

Physical Requirements:

• Noatum is committed to the full inclusion of all qualified individuals. As part of this commitment, Noatum will ensure that persons with disabilities are provided reasonable accommodations.
• The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
• The employee is occasionally required to stand, walk, sit, and reach with hands and arms.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges are essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
• Good manual dexterity for the use of common office equipment such as computers, calculators, and copiers.
• While performing the duties of this job, the employee is regularly required to sit, handle, use hands to grasp, or feel and operate a computer keyboard, mouse, and telephone keypad.

What We Offer:

• Permanent Contract – Enjoy stability and long-term career opportunities.
• Flexible Benefits Plan – Choose what suits you best: Health, Dental, Vision, 401K Plan with company match.
• Celebrate Your Birthday – Take a day off to make your special day even better.
• 11 paid Holidays and 5 floating holidays.
• Flexible work schedules.
• Professional Growth – Access continuous learning and development opportunities to boost your career.
• Collaborative & International Environment – Work with diverse teams and be part of a global network.
• Corporate University – Benefit from ongoing training programs designed to keep you ahead.

At Noatum Logistics, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people’s talents in all their diversity while eliminating any form of discrimination.

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