DA Centre Supervisor

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 857 ports across 128 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through deep domain knowledge, strong local relationships, understanding of local nuances and risk, and the ability to leverage the broader ecosystem of Noatum to deliver value‑added solutions to clients.

About the Role – DA Centre Supervisor

We are currently looking for a DA Centre Supervisor to join our Maritime business area.

This role is key in ensuring the accurate, timely and compliant processing of Disbursement Accounts (DAs) within our DA Centre operations.

Responsibilities

Operational Responsibilities

• DA Processing Oversight: Supervise daily DA processing activities to ensure accuracy, timeliness, and compliance with established SOPs.
• Workflow & Task Coordination: Allocate tasks, monitor progress, and ensure timely delivery of DA-related outputs.
• Documentation & Data Verification: Review DA documents, verify accuracy of charges and data, and ensure documentation completeness and audit readiness.
• Issue Identification & Resolution: Handle operational queries, discrepancies, and irregularities, escalating complex cases to the DA Centre Manager as needed.
• Quality Control: Perform quality checks on DA submissions to maintain accuracy, consistency, and compliance with standards.
• KPI Support: Assist in the preparation and tracking of performance dashboards and metrics.
• SOP Compliance: Ensure all team members adhere to DA procedures and operational guidelines.

People Management

• Team Leadership: Provide day‑to‑day supervision, motivation, and guidance to assigned staff.
• Coaching & Development: Support training, onboarding, and capability development within the DA Centre team.
• Performance Monitoring: Track individual performance and contribute to formal performance evaluations.
• Collaboration & Knowledge Sharing: Encourage teamwork, cross‑training, and best‑practice sharing.
• Resource Allocation: Contribute to workload planning and resource distribution aligned with operational needs.

Strategic & Governance Responsibilities

• Continuous Improvement: Identify inefficiencies and propose process enhancements to the DA Centre Manager.
• Governance & Audit Support: Ensure compliance with internal controls and support audit‑related activities.
• Operational Alignment: Ensure daily workflow outcomes align with service‑quality expectations and governance requirements.