Global Operations Coordinator - Maritime Services

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 857 ports across 128 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

The Global Operations Coordinator is responsible for the full coordination and execution of vessel calls worldwide, acting as the primary liaison between the principal, vessel, and local port agents. This role ensures that all port services are delivered efficiently, in compliance with Noatum Maritime Services’s operational standards, and that all stakeholders are kept informed through accurate and timely reporting.

Key Responsibilities:

• Vessel Enquiry process: Control the entire enquiry process including updating the operating systems, collecting all information from the local port agent, preparing the response for the service requests, ensure all documentation and answers are in order, and communicate with client/stakeholders.
• Vessel Call Coordination: Manage all operational aspects of vessel calls, including service requests, documentation, and communication with all stakeholders.
• Operational Reporting: Accurately record and report all call-related data using Noatum Maritime’s internal systems, ensuring transparency and traceability.
• KPI Compliance: Support the achievement of company-defined KPIs by maintaining high service standards and operational discipline.
• Commercial awareness: In addition to managing all the operational aspects of vessel calls the Global Operations Coordinator is responsible for the commercial information provided to the client in alignment with the local port office and the commercial department.
• Prefunding Management: Ensure compliance with internal procedures for fund remittances and financial documentation related to each vessel call.
• Information Accuracy & Confidentiality: Maintain the highest standards of professionalism in all communications, ensuring that information shared is accurate, relevant, and confidential.
• Standardized Reporting: Follow Noatum Maritime’s unified reporting model to ensure consistency across all operations and ports.
• Service Quality Monitoring: Contribute to post-call evaluations to assess service quality and identify areas for improvement.

We offer:

• Permanent contract.
• Ticket Restaurant.
• Access to a flexible remuneration plan (medical insurance, transport…)
• Afternoon off on your birthday.
• Continuous training in our Corporate University (Learning Platform).
• Being part of a dynamic team with global impact.
• A role with many possibilities for professional and personal growth.

At Noatum, we ensure equality and non-discrimination on the basis of sex, race, religion, disability, age, and sexual orientation in our recruitment processes. Our goal is to make the most of people’s abilities in all their diversity, avoiding any form of discrimination.