Key Account Manager

Job Descriptions:

• Manage the account management and business development activities, overview the operations and customer services as per customers’ KPI & SOP.
• Manage and perform account management job role for Noatum eSolutions to achieve KPIs required from the customers with performance reviews.
• Design solutions and work closely with customer service, operations, and warehouse colleagues in daily basis.
• Build and develop ecommerce Key Account customers through relationship management and to satisfy their expectations by utilizing company's ecommerce, key accounts products.
• Set and follow SOP, traffic flow, communicate with customers and overseas counterpart.
• Initiate and drive continuous process improvements for better productivity and operational excellences, to ensure the achievement of customer’s expectation.
• Review and implement business development plan on eSol/ Key Account business to align with company's direction.
• Work closely with Head of eSolutions & Strategic Account, Asia to develop the supply chain solutions globally for e-commerce and Strategic Account products.
• Lead and negotiate with ecommerce partners (warehouse, courier, e-platform etc.)
• Prepare and present product proposals to future and current ecommerce clients and partners.
• Lead and participate in ad hoc projects when required.
• Understand customer needs and offer proactive solutions from their perspective.
• Ensure compliance with all customer contractual obligations on the part of the company.
• Ad-hoc pricing & quotation.