Operations Executive

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 799 ports across 144 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

The Operations Executive is responsible to handle daily shipping operations of domestic and international clients by providing quick, quality and timely service. This person needs to organize internal coordination between departments, branches and external resources and provide support for business development department.

• Coordinate and manage the daily shipping operations, monitor and track shipments to ensure timely report, smooth and efficient delivery, resolve any issues that arise during transit. Liaise with clients, agents, other stakeholders and vendors to ensure smooth operations.
• Prepare and review shipping documents. Maintain accurate records of all shipping transactions and documentation.
• Provide exceptional customer service by addressing inquiries and resolving issues related to shipping operations. Communicate effectively and respond timely to clients to provide updates on shipment status and address any concerns.
• Monitor and control shipping costs to ensure operations are conducted within budget. Negotiate rates with service providers, vendors and partners to achieve cost savings.
• Fully follow the company SOP and other regulations. Fulfill daily operations work within the requested KPIs.
• Identify opportunities for process improvements and implement best practices to enhance operational efficiency. Stay updated with industry trends and developments to ensure the company remains competitive in the market.
• Provide timely and efficient support to business development to achieve business promotion and help maintain relationships with clients.

At Noatum, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people talents in all their diversity while eliminating any form of discrimination.