Operations Supervisor - Singapore

About the Company

Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 857 ports across 128 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through specific domain knowledge, local relationships, understanding of local nuances and risks, and the ability to leverage the assets and scope of services within their broader ecosystem to provide value-added solutions to clients.

About the Role

We are currently looking for a Operations Supervisor based in Singapore, for our Maritime business area.

Noatum Maritime offers services in the areas of ship attendance, commercial representation, shipping agency, ship handling and ancillary services for shipping lines, cruise lines and vessel operators. As a Operations Supervisor, you will play a vital role in ensuring our customers receive the highest quality of support.

Business Operations Management

• Provide strategic leadership and hands-on management of port operations.
• Ensure consistent quality, efficiency, and compliance across all locations.
• Regularly visit each branch to support local teams, reinforce operational standards, and address on-site challenges.
• Develop and implement action plans to improve operational performance, margins, and service delivery.
• Manage and coach local teams: foster talent, assign tasks efficiently, promote accountability, and build a collaborative work environment.
• Act as the primary liaison for major operational issues, ensuring fast and effective resolution.
• Maintain full oversight of KPIs, profitability, and cost control, reporting regularly to the Area Manager.

Business Development & Strategy

In coordination with the Global Sales Management:

• Actively support commercial efforts and client retention, especially in the tramp and husbandry segments
• Contribute to business development with a focus on market penetration and long-term growth.
• Identify and seize new commercial opportunities; an existing client portfolio will be highly valued
• Build trust-based relationships with clients, suppliers, port authorities, and key stakeholders.
• Serve as the primary point of contact for key clients and stakeholders.
• Ensure high levels of customer satisfaction by addressing issues and delivering solutions promptly.
• Maintain close communication with regional and global headquarters to align business goals.

Regulatory Compliance & Risk Management

• Ensure the agencys operations comply with international and local maritime regulations.
• Monitor risks related to port operations, trade restrictions, customs, and labor laws.
• Develop contingency plans for operational disruptions and unforeseen challenges.

Reporting & Coordination

• Provide regular reports to Area Manager on business performance, risks, and opportunities.
• Collaborate with the teams to ensure seamless execution of country and global strategies at the local level.
• Represent the company at industry events, forums, and networking opportunities in the country.

To fit in this role, candidates should meet the following minimum requirements:

• Proven experience (minimum 5–8 years) in maritime operations in port agency.

• Previous leadership experience managing teams.

• Fluent in English; other languages are a plus.

• Based in Singapore area.

• Excellent interpersonal and communication skills, with a natural ability to motivate and negotiate.

• High proficiency in standard IT tools (Office 365, Teams, TMS ERP systems).

• Strategic thinking, problem-solving capabilities, and ability to handle pressure in fast-paced environments.

• Strong sense of ownership, reliability, and personal commitment

• Strong understanding of port operations, vessel handling, tramp business, commercial liner representation, customs procedures, offshore, Oil & Gas and maritime regulations.