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Cruise Operations Supervisor

Closed job listing
Published on 25 of May of 2025
Location
Cairo
Category
Others
Subcategory
Others
Sector
Logistics
working day
Full Time
Work mode
On-site
Experience level
Intermediate control
Department
Others

Description


  • Oversee Daily Operations: Manage and supervise the daily activities of various departments on the cruise ship, including housekeeping, food and beverage, entertainment, and guest services.
  • Staff Management: Lead, train, and motivate a team of supervisors and crew members to ensure high standards of service and efficiency.
  • Guest Relations: Address and resolve guest complaints and issues promptly and professionally to ensure a positive guest experience.
  • Safety and Compliance: Ensure all operations comply with maritime safety regulations and company policies. Conduct regular safety drills and inspections.
  • Budget Management: Monitor and manage budgets for different departments, ensuring cost-effective operations without compromising service quality.
  • Event Coordination: Plan and oversee special events, activities, and entertainment programs for guests.
  • Reporting: Prepare and submit regular reports on operations, staff performance, and guest feedback to senior management.

Minimum requirements

Qualifications:


  • Bachelor’s degree in hospitality management, Maritime Operations, Business Administration, or a related field.
  • Minimum of 7+ years of experience in cruise operations, terminal management, or hospitality leadership roles.
  • Proven experience in leading cross-functional teams in a customer-facing, fast-paced environment.
  • Experience in passenger terminal operations or cruise line ground handling is highly desirable.
  • Excellent guest service and conflict resolution abilities with a focus on delivering high-quality customer experiences.
  • Solid understanding of maritime safety and regulatory compliance (port authority regulations, etc.).
  • Proficiency in budget planning and cost control in operations-related roles.
  • Excellent organizational and multi-tasking skills, capable of handling high-volume operations.
  • Strong interpersonal and communication skills, both written and verbal.
  • Fluent in English
  • Proficient with Microsoft Office and operational reporting tools. Other Requirements:
  • Willingness to be based in or travel frequently to Sharm El Sheikh, Safaga, and Hurghada as operations require.
  • Ability to work extended hours during cruise seasons or high-traffic days.
  • Strong sense of ownership, responsibility, and accountability.